Return & Refund
We offer a 30-day return policy from the date you receive your order.
To be eligible for a return, items must be unworn, unused, with tags, and in their original packaging. Proof of purchase is required.
To start a return, contact us at concierge@casuallyrichclub.com.
If approved, we’ll provide a return shipping label and clear instructions. Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
Certain items are not eligible for return, including:
If you’re unsure about a specific item, feel free to reach out.
Exchanges
We don’t offer direct exchanges.
The fastest option is to return your item and place a new order once the return is approved.
EU Customers – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must meet the same condition requirements outlined above.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.
Approved refunds are issued to the original payment method within 10 business days. Processing times may vary by bank or card provider.
If it’s been more than 15 business days since approval, contact us at concierge@casuallyrichclub.com
