How can I contact Casually Rich Club?
You can email us at concierge@casuallyrichclub.com. We typically respond within 24–48 hours.
Do you ship worldwide?
Yes, we offer international shipping.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX)
When will my order be processed?
Orders are processed Monday through Friday. Please allow 2–3 business days before your item is shipped.
How long will it take to receive my order?
5–7 business days
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, please contact us. You’ll be eligible for a full refund or replacement.
Will I be charged customs or taxes?
Prices are shown in GBP and do not include import duties or taxes. You may be responsible for these charges depending on your country’s customs regulations.
How do I return an item?
Please email us at concierge@casuallyrichclub.com with your order number and reason for return. We will provide instructions.
What if I receive a damaged or incorrect item?
If your item is defective or incorrect, contact us with your order number and photos of the issue. We will resolve it as quickly as possible.
When will I receive my refund?
Refunds are processed to the original payment method within 7–10 business days of approval. Processing times may vary depending on your bank.